Acceptable Use Policy

This Acceptable Use Policy sets out the standards of conduct we require from all users of our website, platforms, and services. By accessing 360websolutions.co.uk or engaging with 360 Smart Solutions Limited in any capacity, you agree to comply with this Policy in full. Non-compliance may result in immediate suspension of access and, where appropriate, legal action.

1. Who this Policy applies to

This Acceptable Use Policy (“Policy”) is issued by 360 Smart Solutions Limited, trading as 360 Web Solutions (“we”, “us”, “our”). It applies to all persons who access or use our website at 360websolutions.co.uk, any client portal or secure platform we operate, any digital tools, reports, or materials we provide in the course of delivering our services, and any individual or organisation that communicates with us by email, telephone, online form, or any other channel.

This Policy applies equally to individuals acting in a personal capacity and to representatives of business organisations accessing our website or services on behalf of their employer or clients. Where you access our services on behalf of a third party, you warrant that you have authority to bind that third party to this Policy.

2. Permitted use

You are permitted to access and use 360websolutions.co.uk and our associated services for the following purposes:

• ✓ Browsing and reading content published on our website for informational purposes
• ✓ Submitting genuine enquiries through our contact forms
• ✓ Accessing deliverables, reports, and materials provided to you as part of an active client engagement with 360 Smart Solutions Limited
• ✓ Downloading publicly available resources made available for that purpose
• ✓ Communicating with our team in good faith in connection with our services

All permitted use is subject to compliance with this Policy, our Terms and Conditions, and all applicable laws of England and Wales and any other relevant jurisdiction.

3. Prohibited conduct

The following activities are strictly prohibited when accessing or using our website, platforms, or services. This list is illustrative and not exhaustive.

3.1 Unlawful and harmful activity

• Using our website or services for any purpose that is unlawful under the laws of England and Wales or any applicable jurisdiction
• Engaging in any activity that constitutes fraud, deception, or misrepresentation, including providing false identity information when submitting enquiries or entering into agreements
• Using our services to facilitate, promote, or assist any activity that is illegal, harmful, or contrary to public policy
• Threatening, harassing, intimidating, or abusing any member of our team or any third party in connection with our services

3.2 Interference with our systems

• Attempting to gain unauthorised access to any part of our website, server infrastructure, databases, client portals, or associated systems
• Introducing, transmitting, or distributing viruses, malware, ransomware, spyware, or any other malicious or harmful code through our website or communications channels
• Conducting denial-of-service attacks, load testing without prior written consent, or any other activity designed to overload, disrupt, or impair the performance of our website or servers
• Using automated bots, scrapers, crawlers, or data extraction tools to harvest content, data, or personal information from our website without our prior written consent
• Circumventing or attempting to circumvent any security measures, authentication systems, or access controls implemented on our website or platforms

3.3 Intellectual property infringement

• Reproducing, copying, distributing, republishing, uploading, transmitting, or selling any content from 360websolutions.co.uk without our prior written consent, except for personal non-commercial use
• Removing, altering, or obscuring any copyright notice, trademark, watermark, or proprietary notice from any content or materials obtained from our website
• Using our brand name, logo, trademarks, or any confusingly similar mark without our prior written consent
• Misrepresenting the origin of any content, or passing off our work as your own or as the work of a third party

3.4 Misuse of our services

• Submitting false, misleading, or fabricated enquiries, data, or information through any form or communication channel on our website
• Using any information obtained through engagement with 360 Smart Solutions Limited to contact, solicit, or approach our employees, contractors, or other clients without our prior written consent
• Attempting to reverse-engineer, decompile, disassemble, or otherwise extract the source code or underlying logic of any software, tool, or platform we operate
• Using any access credentials, login details, or authentication tokens belonging to another user or provided for a specific limited purpose outside of that purpose

3.5 Content standards

Any content submitted to us — including via contact forms, email, or any client collaboration tool — must not:

• Be defamatory, obscene, offensive, hateful, discriminatory, or otherwise objectionable
• Infringe the intellectual property rights, privacy rights, or other legal rights of any third party
• Contain unsolicited commercial communications (spam) or promotional material not requested by us
• Contain or link to content that promotes violence, terrorism, extremism, or any form of unlawful discrimination
• Violate any applicable data protection law, including by sharing the personal data of third parties without lawful authority to do so

4. Client-specific obligations

In addition to the general conduct standards set out in Section 3, clients engaged with 360 Smart Solutions Limited under a formal agreement are subject to the following additional obligations:

• You must not use any deliverable, report, strategy, or recommendation produced by us to facilitate practices that constitute black-hat SEO, search engine manipulation, or any activity that violates the Webmaster Guidelines of Google, Bing, or any other search engine
• You must not knowingly provide us with inaccurate, misleading, or incomplete information about your business, website, or target audience in a manner that would affect the quality or legality of the services we deliver
• You must not share, disclose, or distribute access credentials or confidential deliverables provided to you as part of our engagement to any unauthorised third party
• You must not instruct or encourage us to produce content or implement strategies that infringe the intellectual property rights of any third party or that are otherwise unlawful

Breach of these client-specific obligations shall constitute a material breach of our Terms and Conditions and may result in the immediate termination of your engagement with us, without prejudice to any other remedies available to us at law or in equity.

5. Consequences of breach

We take breaches of this Policy seriously. If we determine, in our reasonable judgement, that you have breached or are likely to breach this Policy, we reserve the right to take any or all of the following actions without notice:

• Immediately suspend or permanently revoke your access to our website, client portal, or any platform or tool we operate
• Terminate any active service engagement with you in accordance with our Terms and Conditions
• Remove or disable any content, submission, or communication that we consider to be in breach of this Policy
• Disclose your identity and relevant information to law enforcement authorities, regulatory bodies, or affected third parties where we are legally required or permitted to do so
• Pursue civil legal proceedings against you to recover losses, damages, costs, and expenses incurred as a result of your breach

Certain breaches of this Policy — including unauthorised access to our systems, introduction of malicious code, and fraudulent misrepresentation — may constitute criminal offences under the Computer Misuse Act 1990, the Fraud Act 2006, or other applicable legislation. We will report such conduct to the relevant authorities without hesitation.

6. Reporting a breach

If you become aware of any use of our website, platforms, or services that you believe violates this Policy — including suspected unauthorised access, abusive communications, or intellectual property infringement — we encourage you to report it to us promptly using the contact details below.

We will investigate all reports in good faith and take such action as we consider appropriate in the circumstances. We are not obligated to disclose the outcome of any investigation to the reporting party.

To report a breach or raise a concern:

7. Monitoring and enforcement

We reserve the right, but are not obligated, to monitor use of our website and platforms to ensure compliance with this Policy. Any monitoring activity will be carried out in accordance with our Privacy Policy and applicable data protection law.

We may use automated tools, server logs, analytics platforms, and security software to detect activity that is inconsistent with this Policy. Information gathered through such monitoring may be used as evidence in any legal proceedings arising from a breach.

The failure of 360 Smart Solutions Limited to enforce any provision of this Policy in any instance shall not constitute a waiver of our right to enforce that provision in any future instance.

8. Amendments to this Policy

We reserve the right to update or amend this Acceptable Use Policy at any time. Any changes will be published on this page with an updated “Last Updated” date. Where changes are material, we will endeavour to notify active clients by email.

Your continued use of our website or services following the publication of any updated version of this Policy constitutes your acceptance of the revised terms. We recommend that you review this Policy periodically.

9. Governing law

This Acceptable Use Policy is governed by and shall be construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts of England and Wales.

This Policy is to be read in conjunction with our Terms and Conditions, Privacy Policy, Cookie Policy, and Disclaimer, all of which are accessible from the footer of 360websolutions.co.uk.

This Acceptable Use Policy is issued by 360 Smart Solutions Limited (trading as 360 Web Solutions), incorporated in England and Wales. Relevant legislation includes the Computer Misuse Act 1990, the Fraud Act 2006, the Copyright, Designs and Patents Act 1988, and the UK General Data Protection Regulation (UK GDPR). Governing law: England and Wales. Last reviewed: 12 May 2025.